Frequently Asked Questions

Our service is completely free for you. Additional costs associated with purchasing a property include loan establishment fees from lenders, solicitor fees for settlement, valuation fees, house inspection costs, and others. However, our professional services do not incur any charges.

We earn our income through commissions from the lenders. The commission amount is generally similar across different lenders.

Absolutely. We are committed to acting in our clients’ best interests. The government has enacted the BID (Best Interest Duty) Act 2021, which requires mortgage brokers to prioritise their clients’ best interests at all times.

You are welcome to visit our office, or we can visit your area and meet at a location convenient for you.

Yes, we can arrange a video call. We typically need to verify your identity, which can be done through MS Teams, Zoom, or another platform of your choice.

Approval times vary depending on the lender. Larger banks may take around 2 to 3 weeks, while private lenders can often approve loans within 2 to 3 days.

Your information is kept strictly confidential. We primarily share your details with lenders for approval and credit-checking purposes. Our full privacy policy is available at the bottom of this website.